Privacy Policy
At SparkCleaner, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1
Data Collection Overview
At SparkCleaner, we collect information to provide you with exceptional cleaning services and to improve your experience on our website. The types of information we collect include:
Personal Information
Name, email address, phone number, and physical address when you request our services or contact us.
Service Data
Property details, cleaning preferences, service history, and feedback you provide about our cleaning services.
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How We Collect Information
Direct Collection
We collect information directly from you when you fill out contact forms, schedule cleaning services, create an account, or communicate with our customer service team.
Automated Collection
Our website automatically collects certain technical information including IP addresses, browser type, device information, and website usage analytics through cookies and similar technologies.
Third-Party Sources
We may receive information from trusted third-party partners such as payment processors, marketing platforms, and social media platforms when you interact with our services.
3
Legal Basis for Processing
We process your personal data based on the following legal grounds under applicable data protection laws:
Contract Performance
Processing is necessary to provide cleaning services you request and fulfill our contractual obligations.
Legitimate Interest
We process data for business operations, service improvement, and direct marketing communications.
Consent
For marketing communications and non-essential cookies, we obtain your explicit consent.
Legal Obligation
We may process data to comply with legal requirements and tax obligations.
Quick Contact
Quezon City, Metro Manila, Philippines
Information We Collect
Personal Identifiers
- • Full name and contact information
- • Email address and phone number
- • Physical address and location
- • Date of birth (if required for services)
- • Emergency contact information
Service Information
- • Property details and access information
- • Cleaning preferences and requirements
- • Service history and records
- • Feedback and review data
- • Special instructions or notes
Technical Data
- • IP address and browser information
- • Device type and operating system
- • Website usage analytics
- • Cookies and tracking data
- • Referrer and exit page information
How We Use Your Information
We use the collected information to provide exceptional cleaning services, improve our offerings, and maintain effective communication with our clients.
Service Provision
Scheduling and Coordination
Organizing cleaning appointments, sending reminders, and managing service schedules.
Service Delivery
Accessing your property, performing cleaning services according to your specifications.
Quality Assurance
Following up on service quality, addressing concerns, and ensuring customer satisfaction.
Communication
Customer Support
Responding to inquiries, providing assistance, and resolving issues.
Service Updates
Notification about service changes, new offerings, and important updates.
Marketing Communications
Promotional messages and special offers (with your consent).
Business Operations
Service Improvement
Analyzing usage patterns to enhance our cleaning services and customer experience.
Security & Compliance
Maintaining security measures, preventing fraud, and ensuring regulatory compliance.
Legal Requirements
Meeting tax obligations, record-keeping requirements, and legal obligations.
Data Sharing and Disclosure
When We Share Information
We respect your privacy and limit data sharing to essential situations that enable us to provide quality services or meet legal requirements.
Service Providers
We work with trusted third-party service providers who assist in our operations:
- • Payment processing companies
- • Customer communication platforms
- • Cloud storage and backup services
- • Marketing and analytics tools
Legal Requirements
We may disclose information when required by law, such as:
- • Court orders or legal processes
- • Government requests or investigations
- • Tax reporting and financial regulations
- • Emergency situations involving safety
Data Protection Measures
All third parties are contractually bound to protect your data and use it only for specified purposes.
- Confidentiality agreements
- Secure data transmission
- Regular security audits
What We Never Do
- Sell your personal information
- Share data for unrelated marketing
- Use information beyond stated purposes
Your Rights and Choices
Access
Request a copy of the personal data we hold about you.
Correction
Update or correct any inaccurate or incomplete information.
Deletion
Request deletion of your personal data under certain conditions.
How to Exercise Your Rights
You can exercise these rights by contacting us through any of the following methods:
- Email: [email protected]
- Phone: +63 2 8858 7882
- Visit: 20 N. Domingo St., Valencia, Quezon City
Response Timeline
We will respond to your requests within 30 days of receipt. For complex requests, we may need additional time and will inform you of the extended timeline.
Note: We may need to verify your identity before processing your request to ensure the security of your personal information.
Data Security and Retention
Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted and stored is encrypted using industry-standard protocols.
Access Controls
Strict access controls limit who can view and modify your personal information.
Regular Audits
We conduct regular security audits and assessments to maintain protection standards.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Retention Periods
Security Incident Response
In the unlikely event of a security breach affecting your personal information, we will promptly notify you and relevant authorities as required by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
- • Security and authentication
- • Shopping cart functionality
- • User preferences
- • Session management
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
- • Page views and visits
- • Time spent on pages
- • Popular content analysis
- • Performance optimization
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
- • Targeted advertising
- • Social media integration
- • Conversion tracking
- • Content personalization
Managing Cookies
You can control and manage cookies in several ways:
- Browser settings and preferences
- Cookie management tools
- Opt-out mechanisms
Third-Party Services
We use trusted third-party services that may set their own cookies:
Updates to This Policy
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes.
How We Notify You
- Email notification to registered users
- Website banner notification
- Updated "Last Modified" date
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
Quezon City, Metro Manila, Philippines